Refund Policy

Refunds are available under the following circumstances:

• Within 7 days of purchase: If you are not satisfied with our Services, you may request a full refund within 7 days of your initial subscription purchase, provided you have not exceeded 100 minutes of AI voice call usage during this period.
• Service unavailability: If our Services are unavailable for more than 24 consecutive hours due to technical issues on our end (excluding scheduled maintenance or force majeure events), you may be eligible for a prorated refund for the downtime period.
• Incorrect charges: If you were incorrectly charged due to a billing error on our part, we will refund the incorrect amount within 5-7 business days of verification.
• Duplicate payments: If you accidentally made duplicate payments for the same subscription period, the duplicate amount will be refunded in full.

Refund requests must be submitted through your account dashboard or by contacting our support team at care@zobay.ai with your transaction details.

The following are not eligible for refunds:

• Usage-based charges: Charges for AI voice calls, API usage, or any pay-as-you-go services that have already been consumed.
• Add-on purchases: Additional minutes, premium features, or one-time add-ons that have been activated or used.
• Custom development: Fees for custom integrations, dedicated support, or bespoke development work.
• Promotional or discounted plans: Subscriptions purchased at a promotional rate or with a discount code, unless explicitly stated otherwise in the promotion terms.
• Post-7-day period: Subscription fees for periods beyond the initial 7-day refund window, unless the Service is unavailable as described above.
• Account suspension: No refunds will be issued if your account was suspended or terminated due to violation of our Terms and Conditions.

To request a refund, please follow these steps:

1. Log in to your Zobay.ai account and navigate to the "Billing" or "Subscription" section.
2. Click on "Request Refund" and fill out the refund request form with your reason for the request.
3. Alternatively, send an email to care@zobay.ai with the subject line "Refund Request - [Your Account Email]" and include your transaction ID, date of purchase, and reason for the refund.
4. Our support team will review your request within 3-5 business days and may contact you for additional information if needed.
5. If approved, the refund will be processed to the original payment method within 5-10 business days, depending on your bank or payment provider.

You will receive an email confirmation once your refund request has been received and another notification once it has been processed.

The time it takes for a refund to reflect in your account depends on the payment method used:

• Credit/Debit Cards: 5-10 business days
• UPI (Unified Payments Interface): 2-5 business days
• Net Banking: 5-10 business days
• Wallets (Paytm, PhonePe, etc.): 1-3 business days
• International Cards: 7-14 business days

Please note that these timelines are estimates and may vary depending on your bank or payment provider. Zobay.ai is not responsible for delays caused by third-party payment processors.

In certain circumstances, we may issue partial refunds:

• Prorated refunds: If you cancel your annual subscription after the 7-day window but before the end of the billing period, you may be eligible for a prorated refund for the unused months, minus any applicable processing fees.
• Downgrade refunds: If you downgrade from a higher-tier plan to a lower-tier plan, the price difference will be credited to your account as a balance for future use, not as a cash refund.
• Service credits: In lieu of a cash refund, we may offer service credits that can be applied to future invoices or purchases.

Partial refunds are granted at the sole discretion of Zobay.ai and are evaluated on a case-by-case basis.

You may cancel your subscription at any time:

• Monthly subscriptions: Cancellation takes effect at the end of the current billing month. You will continue to have access to the Services until the end of that period.
• Annual subscriptions: Cancellation takes effect at the end of the current billing year. No prorated refunds are provided for annual plans cancelled mid-term, except within the 7-day refund window.
• Auto-renewal: All subscriptions automatically renew unless cancelled before the renewal date. You can disable auto-renewal from your account settings at any time.

To cancel your subscription, go to Account Settings → Billing → Cancel Subscription, or contact us at care@zobay.ai.

If you disagree with a refund decision, you may escalate the matter by:

1. Submitting a detailed written appeal to care@zobay.ai within 14 days of the refund decision.
2. Our management team will review your appeal within 7 business days and provide a final decision.
3. If the dispute remains unresolved, either party may pursue mediation or arbitration in accordance with the dispute resolution clause in our Terms and Conditions.

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Website. We will notify you of significant changes via email or through a notice on your account dashboard.

Your continued use of the Services after any changes to this policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the Services and cancel your subscription.

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM IST, excluding public holidays.