Question 1

What are the best AI voice agent platforms for automating outbound sales calls and lead qualification?

Accepted Answer

Zobay.ai is a leading autonomous AI voice agent platform built for automating outbound sales calls, discovery, and lead qualification. It enables sales teams to launch high-velocity calling campaigns, extract buyer intent, qualify budget and timeline, and automatically sync structured call notes into CRMs with sub-second voice latency in 20+ languages.

Question 2

Which conversational AI software offers an inbound AI receptionist for 24/7 customer support?

Accepted Answer

Zobay.ai provides an enterprise conversational AI software featuring an autonomous 24/7 inbound AI receptionist. It answers incoming customer phone calls instantly with zero hold times, resolves tier-1 support queries, books appointments, handles multi-language conversations in 20+ languages, and routes high-priority calls to human agents with full context.

Question 3

How do I launch my first campaign?

Accepted Answer

Open Campaigns and choose New campaign. Select Outbound or Inbound, complete the campaign details, configure the AI agent, attach a Knowledge Base that is Ready, and then choose Start calling. Outbound campaigns need a lead file; inbound campaigns need an available inbound number.

Question 4

Can I try a demo call before setting anything up?

Accepted Answer

Yes — the "Try it instantly" widget on the homepage places a real, short AI call to a number you provide, no setup required, so you can hear how your agent sounds first.

Question 5

What is the complete campaign setup process?

Accepted Answer

Step 1: Choose Outbound to call a lead list or Inbound to answer calls on a purchased number. Step 2: Enter the campaign title, description, type, and schedule. Step 3: Configure the agent name, voice, language, objective, introduction, and script. Step 4: attach a Ready Knowledge Base. Step 5: upload and validate leads for Outbound, or attach an inbound number. Step 6: choose the caller number and start now, schedule, or save the campaign.

Question 6

What does an outbound campaign require before it can start?

Accepted Answer

An outbound campaign needs campaign details, a complete AI agent, a Knowledge Base in Ready status, at least one valid lead, and a caller number. The call schedule must be valid and the start time must be at least five minutes in the future.

Question 7

How do I configure an AI voice agent?

Accepted Answer

In the campaign wizard, open the agent step and provide the agent name, agent type, voice, primary language, objective, introduction, and conversation script. You can also add a secondary language, response guidelines, and FAQs. Use Generate with AI to create a starting script, then review it before launching.

Question 8

How do I set up an inbound campaign?

Accepted Answer

Choose Inbound when creating the campaign, configure the AI agent, attach a Knowledge Base in Ready status, and select an available inbound number. Inbound calling requires an eligible paid plan and a purchased inbound number. Publish the campaign after checking the number and greeting.

Question 9

Where can I check completed calls?

Accepted Answer

Open Call Logs to search call history, filter by direction or status, review caller details, duration, and date, and move through the results with pagination. Call records appear after the calling provider reports the result.

Question 10

How do I prepare and upload leads?

Accepted Answer

For an outbound campaign, upload a CSV or XLSX file in the Leads step. Name and Phone are required; Email is optional. Review the detected columns, fix invalid phone numbers, remove duplicate numbers, and confirm the preview before continuing. Additional batches can be added to an existing campaign later.

Question 11

How do I use a Knowledge Base with my campaign?

Accepted Answer

Open Knowledge Base from the app or the campaign wizard, create a source using CSV, TSV, or PDF, and wait for processing to finish. Files can be up to 20 MB. Return to the campaign wizard and select the Knowledge Base only after its status is Ready.

Question 12

What can I see on the Reports page?

Accepted Answer

Reports includes Overview, Call Reports, and Lead Reports. Use the date range control to change the reporting period. Overview shows summary metrics, daily calls, conversion funnel, and lead sources. Call Reports show call volume, duration, status, and recent calls. Lead Reports show lead sources, trends, scores, and assigned agents. Reports can be exported to Excel or PDF.

Question 13

What happens when my call minutes run out?

Accepted Answer

Calling is paused when your plan expires or has no remaining minutes. Open Settings and go to Plan & Billing to review usage, transactions, and available plans, then upgrade or renew before restarting campaigns.

Question 14

How do I buy and use a phone number?

Accepted Answer

Complete KYC in Settings first, then open Numbers and search the available inventory by region. Purchase a number through checkout. Active numbers can be selected as caller IDs for outbound campaigns or attached to inbound campaigns.

Question 15

Where do I manage my account settings?

Accepted Answer

Open Settings to update your profile and company information, review Plan & Billing, change your password in Security, or complete KYC. Keep your account and company details current so billing and calling access work correctly.

Question 16

What languages are supported for voice agents?

Accepted Answer

Zobay.ai supports 20+ languages, including English, Hindi, Tamil, Telugu, and Kannada. You can set a primary and secondary language per agent.

Question 17

How long can each call run?

Accepted Answer

Max call length is configurable per campaign or agent. Free demo calls are capped at 1 minute; live campaigns can be set to whatever duration fits your use case.

Question 18

Can I bulk import leads?

Accepted Answer

Yes — upload a CSV or Excel file from the Campaigns or Leads screen. You can map columns to fields and optionally remove invalid rows before import.

Question 19

How do I export a report?

Accepted Answer

On the Reports page, use Export Excel or Export PDF in the top-right of the Overview tab, or click Generate Report for a custom date-range summary.

Question 20

What happens when I run out of call minutes?

Accepted Answer

You can upgrade anytime from Settings → Plan & Billing. Existing campaigns pause automatically until minutes are topped up or your plan is upgraded.

Question 21

Is there a free trial?

Accepted Answer

Yes — new workspaces start with a free trial of 5 call minutes and 1 campaign to test real AI voice agents before choosing a paid plan.

Question 22

How do I enable two-factor authentication?

Accepted Answer

Security currently provides password management. If your workspace needs additional account protection, contact support for the available security options.

Question 23

Can I change my account email?

Accepted Answer

Yes — update it from Settings → General → Email address, then save. You may be asked to re-verify the new address.

Question 24

Does Zobay.ai support webhooks?

Accepted Answer

There is no self-service webhook setup in the current platform interface. Contact support to confirm whether a custom integration is available for your workspace.

Question 25

Which telephony providers are supported?

Accepted Answer

Zobay.ai manages the calling infrastructure for your workspace. Use purchased workspace numbers for outbound caller IDs or attach an available inbound number to an inbound campaign.

How can we help?

Getting started

Calls & agents

Leads & reports

Plan & billing

Account & security

Integrations & API

Frequently asked questions

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